Our fast, simple and easy shipping and return policies.
SHIPPING & RETURNS
AND RETURN POLICY
If you have shipping needs beyond the following policies, please let us know at firstname.lastname@example.org.
Shipping is free on orders over $150.00. Orders under $150 are charged a flat rate $5.95 shipping and handling fee.
All orders are shipped USPS Priority Mail. If you need a particular delivery date or carrier, let us know at email@example.com and we will do our best to accommodate you. If such delivery changes incur extra costs, we will adjust shipping costs accordingly.
Depending on your location, orders generally arrives in 1-3 business days. Understand that we are unable to control delays once your order is given to the carrier. We are not held liable for carrier errors/weather delays/etc.
We ship Monday through Friday, and orders placed before noon are shipped the same day. Orders shipped after noon will be sent out the following day with the exception of Friday. Friday afternoon orders will be sent out Monday.
We currently ship only in the Continental United States.
Returns/RefundsAs we are a small, family-owned business, we take pride in the products we sell. Clients who see Carla for facials know that we don't recommend anything that's not going to be a good fit for you, your financial needs, and your skincare goals. That being said, there's no guarantee that purchases made through our online store without the advisement of Carla will be the right fit for you. Unless a product is broken, defective, damaged, or incorrect, it is beyond our scope and means to offer you a full refund. We sincerely apologize in advance for any inconveniences. Please email firstname.lastname@example.org if you have any further questions. If a product arrives broken, defective, damaged, or incorrect, then please proceed in the following manner within the first 30 days of purchase:
- Take a photo of broken, defective, damaged or incorrect product(s).
- Include your name, photo, order number, and brief description of the issue in an email to email@example.com. Please signify whether you'd like a replacement for the product or a refund.
- A Light + Space team member will assess the claim within 48 hrs. If it appears to us the product arrived to you compromised, we will send you a new one/provide a refund, no questions asked. If it appears to be a manufacturer error, we may ask you to send the product back to us for inspection. If this is the case, we will send you a return label along with a replacement product at no extra cost for you.
- Notification must be received within 30 days of purchase to be eligible for refund/replacement. 30 days after purchase and beyond, we are unable to offer retribution of any kind.
Items purchased from other retailers, dealers or resellers and not directly from Light + Space are not eligible for return, refund or exchange.
Late or Missing RefundsIf you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.